Hewlett Packard (HP)

Sustainable Purchasing
USA-Based

This is a strategic contract for HP computer hardware. This contract includes desktops, laptops, tablets, among other items.

 

 

Purchasing Guidelines

 

 

Read about HP's Environmental Sustainability commitment.

For the purchase of items priced $5,000 or more follow, the equipment ordering procedure. Please see Procedure for Purchasing Equipment for more information.

Hardware Purchasing Guidelines 

This contract may be used by university units when providing laptops, iPads, or other tablets and similar devices under the Tech Tools Policy. Employees must use these tools primarily (greater than 50 percent) for business purposes. The tech tools stipend model should never be used for these devices. Use of this option must be approved as described in the policy. For more information on the Tech Tools policy, visit: http://finance.umich.edu/techtoolpolicy

Additional Information

HP Printers are available for ordering through CDW-G, JEM Tech Group, and OfficeMax-Technology on M-marketsite.                                                                              
Return Process: 

  • Request within 30 days by contacting pcw@novastar.net
  • Provide serial number and Purchase Order number
  • Novastar will contact HP customer service and HP will issue a Return Merchandise Authorization to Novastar (if returnable)
  • Novastar will coordinate the return
  • If the product return is accepted after 30 days, a restocking fee may apply
  • Contact Kelly Smith, Novastar Program Manager, at (734)748-2758 for follow-up or escalations

Shipping & Handling

Free standard ground shipping.

Supplier Contact

For General Product and Ordering Information contact:

Jonathan Reyes
Account Manager
Phone: 505-433-6802
Email:   jonathan.reyes@hp.com
Email orders to: psorderprocessing@hp.com
SupportOne for U-M: 888-472-2737 PIN# 13401

For  HP Post-Sales Order Information, and Order Status Questions:
Email: MIHIED@hp.com
Phone: (800) 727-2472 

To check an order status:

  • Log into M-Marketsite , click on the HP icon, then “Order Status”, and enter sales order number or M-marketsite Purchase Order number
  • Send email with the Purchase Order number to MISTLGOV@hp.com

For HP Presale Support contact:

Rich Jackson
General Account Manager_HP, Inc.
Phone: (810) 347-3858
Email: rick.jackson3@hp.com

Eric Pieper
Phone: (248) 761-1929
Email: eric.pieper@hp.com

For Spare Parts contact:
HPPS_RHD@hp.com

Procurement Contacts

Contract Administrator - Primary:
Name: Anna Wood
Phone: (734) 647-6026
E-mail: annaw@umich.edu

Contract Administrator - Secondary:
Name: John Bogi
Phone: (734) 615-3467
E-mail: johnbogi@umich.edu

Procurement Agent:
Name: Steve Worden
Phone: (734) 615-8972
E-mail: sfworden@umich.edu