The expense approver plays a critical role by identifying potential or actual misuse of the PCard. Units select their own PCard approver(s). Both the expense approver and the cardholder are equally responsible and accountable for transactions.
The PCard should be treated with the same security as your personal credit cards.
Call JPMorgan Chase immediately if you discover your PCard is lost or stolen. The JPMorgan Chase customer service number is (800) 270-7760.
It is very important that you review PCard charges frequently to ensure there are no fraudulent charges on the account. If unauthorized charges appear, contact JPMorgan Chase customer service at (800) 270-7760 (within the US or Canada) immediately. Outside the US, please call (847) 488-3748. The PCard vendor will close your current account and send a replacement card to your campus address. You should also contact the PCard group and let them know by submitting a PCard Question.
If you’re unable to verify the nature or amount of a charge, you should:
It is important to update profile information as changes occur. Use the Request a Change to My PCard form to make changes to your cardholder profile (e.g., changes to your name or business address).
Request changes to your monthly credit limit If you need to increase or decrease your monthly limit, use the Request a Change to My PCard form to request changes. Requests must include a clear business purpose for an increase, along with a detailed justification from the PCard holder. The form must be signed by the unit administrator or the expense approver. Limit increases require approval from Procurement Services. Increases will be approved for a temporary period, rather than permanent increases in credit limits.
Your PCard is valid through the last day of the expiration month. Your new card will be mailed directly to your university business address about one month before it expires. If you do not receive your renewal card by the third week of the month, please contact the PCard group by submitting a PCard Question.