FedEx

Sustainable Purchasing

This is a secondary contract for domestic & international shipping and courier service, to be used if the services desired are not available with UPS, such as category A hazardous material. FedEx is a sustainable supplier, consistent with U-M's values.

Sustainable Purchasing

Fed Ex has identified sustainable items within their product line that are available for purchase by the University.

Sustainable products/ service

Ordering Information

Where FedEx must be used because UPS cannot provide the specific requirement, the P-Card will be used as the payment method. We recommend establishing a new FedEx account. You may need assistance from Jennifer Henderson, FedEx Worldwide Account Manager, to update the billing method to P-Card or to establish a FedEx online profile.

Jennifer Henderson can be reached at jennifer.henderson@fedex.com or (773) 332-2608.

P-Card Holders needing to establish a new FedEx account and receive negotiated rates must complete all of the following steps:

  1. Complete and submit the Request for Exception form
  2. Have a valid University P-Card
  3. Complete the FedEx account request form and send it to strategicca@umich.edu .  The account will be emailed to you.
  4. Once you receive the account, create a FedEx online login ID and password at FedEx.com and register the account.
  5. Sign up for FedEx Billing Online Plus - allows the account holder to review and dispute charges before they are paid.  FedEx Billing Online Plus will show as a summary billing line for each payment on your P-Card statement.


Any FedEx small package invoices that are not billed to a specific account and/or were not automatically billed to a P-Card can be paid using a P-Card by calling 800-GO-FedEx (800-463-3339).  Use expense type Freight/Shipping. Alternately, a non-PO voucher can be used to pay a one-time FedEx invoice only if the department does not have a P-Card established.
 

    FedEx Freight:
    Freight invoices under $5,000 should be paid via P-Card.  Invoices over $5,000 should be paid by entering an ePro requisition (Purchase Order), leave the vendor ID blank and choose Todd Coon (tcoon) as the buyer.

    Supplier Contact

    FedEx Account Representatives:

    Jennifer Henderson

    Worldwide Account Manager

    FedEx Healthcare Solutions

    jennifer.henderson@fedex.com

    Mobile Phone: (773) 332-2608


    James Wilcox
    Sr. Account Executive
    james.wilcox@fedex.com
    (651) 398-8984

    Brian Stemberger
    International Specialist
    bestemberger@fedex.com.

     

    Customer Support:

     

    U.S. Customer Service: 800.463.3339 (800 Go FedEx)

    International Customer Service: 800.247.4747

    Customer Account Services (Billing) 800.622.1147

    FedEx Freight Service (Palletized overnight shipments) 800.332.0807

    FedEx Freight (LTL) 866.393.4585

    Technical Support: FedEx Ship Manager 877.339.2774

    Quick Response Team "Quick Response Team" <quickresponse11@fedex.com>