Procurement Optimization

• CTP: U-M’s new travel partner – Introduced new Enhanced Travel program to improve customer experience

• Dispo Direct Bids – Implemented real-time online auction tool to make purchasing items from Property Disposition easier, faster, and more convenient
• Radio Frequency Identification (RFID) tags – RFID Technology for capital equipment project complete in order to track equipment easier throughout the year

• Procurement Reorganization – Completed hire/onboard/training of realigned procurement teams to enable Procurement to deliver Next in Class customer service
• SSJ – Implemented a new, easier-to-use Sole Source Justification Form to make the process easier and more convenient for campus customers
• Revised Procurement SPG – Revised Procurement SPG increased bid limit based on feedback from the U-M community and to get U-M in line with the majority of other Big Ten universities
• U-M’s New Expense Reporting System – Implemented a new expense-reporting system to provide better service and enhanced capabilities (Replacing Concur)
• Supplier.io – Implemented Supplier.io to provide an intuitive way to find more sustainable and diverse suppliers while shopping on behalf of U-M
• Marketsite+ – Enhanced the shopping experience by upgrading Marketsite to Marketsite+. Moved request forms into Marketsite+ to streamline data integrity and reporting.

• Uniformed Utilization of CTP – Consolidated travel arrangements across the institution by uniformly utilizing CTP, our university travel agency, saving time and money for departments and staff
• Amazon Business – Launched a centralized Amazon Business account, giving customers easy access through Marketsite+ to a wide product selection at competitive prices for items not available in existing catalogs
• eShipGlobal – Launched eShipGlobal platform providing the ability to compare carrier rates with university-contracted pricing, pay easily via shortcode, and ship internationally with built-in compliance support
• Updates to Travel and Business Hosting SPG – Updated policy to allow more time to submit reimbursements, clearer expense guidelines, and a smoother travel booking experience through improved flight options and streamlined transactions with the university’s designated travel partner
• New Xerox Billing and Service portal – Upgraded portal giving customers richer device insights — including fax, scanning, connectivity, and sustainability data — in a single, easy-to-access platform, replacing the outdated portal
• Temporary employees can now apply for PCards and Travel & Hosting Cards – Expanded card program eligibility to temporary employees and graduate students, giving more of the university community a convenient, approved way to cover business expenses without paying out of pocket

Now available – A set of mobile apps offering employees a more organized and efficient way to manage university-related travel while on the go.

Exclusive pouring rights—across UM-Ann Arbor, UM-Flint, UM-Dearborn, and Michigan Medicine—granting a selected beverage supplier the sole right to sell, serve, and advertise its products at designated locations throughout the university.

As of January 1, 2027 the university will discontinue shortcode ordering with restaurants that have a university-wide contract to provide dine-in, carry-out, and drop-off services in the Ann Arbor area. 

Student Reimbursements will be moved into Emburse Enterprise in order to provide faster, electronic payments to students who pay for U-M related activities out-of-pocket.

Improvements to payment methods for non-salaried individuals including PeoplePay, Guest Reimbursement, and one-time payments.

A dedicated procurement customer service team makes purchasing easier and faster for everyone. With a single point of contact, you can get help with questions about orders, payments, suppliers, or policies—all in one place.

The team provides guidance to help you complete transactions correctly, resolves issues quickly, and ensures a smoother, more consistent experience. By supporting you every step of the way, the team helps you get what you need with less stress and more confidence.

Moving all purchasing activity into Jaggaer will create a “full-suite” experience within Marketsite+. By doing so, purchasing becomes simpler and faster. You’ll be able to shop from supplier catalogs, submit requests, and track approvals all in one place—no more juggling multiple systems or re-entering information.

This change will make it easier to get what you need, reduces delays, and helps ensure purchases are handled smoothly from start to finish.