FAQ

PCard FAQs

PCard Fraud Alerts FAQs

PCard FAQs

How do I apply for a PCard?

Application for new PCards are completed online, submitted for unit approval and then routed to the PCard administration team in Procurement Services. In order to submit the application, the requester will need to read and agree to terms and conditions for JPMorgan Chase along with the university's Cardholder Agreement before the application will route for approval. For details, read the Application and Training section under the PCard section of our website.

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When I apply for a PCard, will there be a personal credit check?

No. Even though the card will be in the cardholder’s name, the bank will not perform a personal credit check. All transactions on the PCard are the university’s liability.

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How do I make changes to my PCard profile?

Use the Request a Change to My PCard form to make changes to your cardholder profile, including changes to your name or university address.

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How long does it take to get a PCard? 

The new card is created once the application has received all approvals; this includes the unit approval as well as approval by the PCard Administration team in Procurement Services. The new card is typically delivered to the applicant's university address within two weeks.

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Can other people use my PCard?

No. You are responsible for your own PCard and others are not authorized to use it. You should never lend out your PCard or give someone your PCard account number.

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What goods and services can be purchased using a PCard?

Products less than $5,000 may be purchased using the PCard.  Dues, memberships, conference registrations, subscriptions, travel, and hosting events are transactions that may be paid on your PCard.

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Can I use my PCard when another organization is going to reimburse me?

No. You are responsible for those transactions that are going to be reimbursed by an organization other than U-M. The only exception is if the transactions are intermingled with transactions that will be charged to U-M.

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What goods and services cannot be purchased using the PCard?

The PCard should not be used to purchase items that are normally available through a Strategic Contract or on the list of Restricted Purchases and Special Approvals.

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Can I sign a contract or agreement for goods or services for the University of Michigan?

No. The authority to sign agreements or contracts belongs to Procurement Services. In most cases, payment for purchases where there is a signed agreement may NOT be placed on a PCard.

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Who should I contact if my card is lost or stolen?

You should contact the PCard supplier directly if your card is ever lost or stolen. To report a card lost or stolen, call JPMorgan Chase-Commercial Card Solutions at (800) 270-7760 (within the US or Canada) or (847) 488-3748 (outside the US).

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How do I dispute a charge?

If the cardholder is unable to reach agreement with the merchant, please call JP Morgan Chase-Commercial Card Solutions at (800) 270-7760 (within the US or Canada) or (847) 488-3748 (outside the US).

JP Morgan Chase-Commercial Card Solutions must be notified of any disputed item within 60 days of the transaction date of the disputed item.

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My package arrived and the merchandise is damaged; what do I do?

The cardholder is responsible for ensuring receipt of the materials purchased, and must follow up with the supplier to resolve any delivery problems, discrepancies, or damaged goods. For telephone or catalog orders, the cardholder should ensure that complete shipping instructions are given to the supplier. If the merchandise arrives damaged, save the carton and all the packing material for an inspection by the shipper of the goods and call the supplier immediately.

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A supplier has questioned me about the university’s tax-exempt status. Where can I find more information about tax status?

By state law, the university is tax exempt (Michigan Public Act No. 167 of 1933, Section 4, as amended). Send all inquiries to the Tax Department, taxreporting@umich.edu.

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I’m transferring to a different department and need a PCard in my new position. How can I make the transition as seamless as possible?

You will need to:

  • submit a Request a Change to My PCard form to close your current PCard account; and
  • change your address with both the PCard group and the Office of HR Records and Information Services (HRRIS). If your new unit approves you for a PCard, you must submit a new application online. If it has been more than a year since you took the PCard training course, you will be required to complete it again.

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Who do I contact for policy or process questions related to PCard and Travel and Expense?

Please use this resource as a guide if you are unsure who to contact.

PCard Fraud Alerts FAQs

What are cardholder alerts?

Cardholder alerts are one of the easiest and fastest ways to confirm fraudulent use of a cardholder’s account. Once a cardholder registers to receive cardholder alerts, an alert will be sent when suspicious transactions are identified on his/her account and a hold will be placed on the card.

The cardholder will be directed to reply to the alert and verify if the transaction is valid. If the cardholder responds that the transaction is: A) Valid: The hold placed on the account will be removed, and the PCard will be available for use. B) Fraud: The hold placed on the account will remain, and the cardholder will be directed to contact JPMorgan Chase Cardmember Services by calling the number on the back of his or her PCard.

If fraud is confirmed, the current PCard account will be blocked and a new PCard will be issued.  Any transactions marked as fraud will initiate a case to JPMorgan Chase’s Fraud Recovery Team.

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How are alerts sent?

One or a combination of methods can be chosen to receive alerts: Text, email, and/or voice.

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What Mobile phone carriers can be used?

  • AT&T
  • Boost Mobile
  • Metro PCS
  • Sprint
  • T-Mobile
  • Verizon Wireless
  • Virgin Mobile USA

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When will alerts be sent?

It depends on the method used to send the alert:

Email alerts will be sent 24 hours a day seven days a week.

Text and voice alerts will be sent seven days a week between 8 a.m. and 9 p.m. in the time zone in which your mobile phone is registered (CST, EST, MST, or PST).  After 9 p.m., any alerts that are triggered will be sent at 8 a.m. the following day. The alert distribution will always align to the time zone in which your phone is registered; it will not automatically update when you are traveling.

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Can alerts be sent by more than one method?

Yes. Cardholders can choose to receive alerts by text, email, voice, or a combination. They can register for up to six different alerts on a single account. For example, cardholders can choose to receive alerts to their:

  • Work email
  • Personal email
  • Work mobile phone
  • Personal mobile phone
  • Work phone, or
  • Any combination

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Is there a benefit to setting up different alert types?

Text and voice alerts occur between 8 a.m. and 9 p.m. local time, so it may be beneficial to set up an additional alert for an email address, as email alerts are sent 24 hours a day.

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When does registration begin?

Registration has already begun. It is recommended that cardholders enroll as soon as possible, so they can take advantage of cardholder benefits.

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Am I required to provide personal information in response to an alert?

JPMorgan Chase will never require you to send account or personal information by text or email. If you have concerns about the authenticity of any alert, please contact Cardmember Services at the number on the back of your card.

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What should I do if my phone is lost or stolen?

You can go to the registration website at any time to delete or add alerts to your account.

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What if I want to opt out of the alerts?

You can go back to the registration website at any time to delete the alerts for which you have registered. Additionally, you can opt out of text alerts by replying ‘STOP’ to an alert.

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Can my delegate register me for cardholder alerts?

No. This feature is designed for you, the cardholder, to register for alerts on your own account.

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I don’t have a mobile phone. Can I still participate in the cardholder alert program?

Yes. You also have the option to register an email address and/or a landline phone for cardholder alerts.

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Will I still receive alerts if I am traveling outside U.S.?

It depends. If you have signed up for international text messaging with your carrier, then you will receive alerts. Keep in mind that alerts will be sent based on the time zone where your phone is registered, not the country that you’re in at the time.  For example, if your phone is registered with a U.S. provider in the central time zone (CST), and you’re in France, text and voice alerts will still be received between 8 a.m. and 9 p.m. CST.

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What if I am traveling and my card is blocked?

Just call the number on the back of your card for assistance.

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