New! Dedicated CTP agents for U-M and other CTP updates

Apr 2, 2024 | News

Dedicated CTP Agents

Collegiate Travel Planners (CTP), U-M’s designated travel partner, now has a team of travel agents dedicated to U-M. The U-M team, which started on March 11, is very familiar with university travel procedures.

“The U-M team at CTP has five agents who focus on individual bookings and an additional three agents who concentrate on group bookings,” said Jeanette Frost, travel program manager. “Collectively, this team is very focused on providing exemplary service to U-M employees and ensuring their travel experience is uneventful.”

To learn more about the agents, please see this flyer.

Group changes
  • CTP group agents now handle requests for 10 or more travelers (previously was six or more)
  • The Group Request form has been updated and can be found on the Procurement Services website and the portal

Groups of nine or fewer travelers will now be handled by CTP agents who focus on individual U-M bookings.

CTP phone number changes

CTP has consolidated its phone lines so they now go into one main line. When calling (877) 804-3688—or (402) 252-4404 from outside of the U.S.—you will be presented with prompts to direct your call. These prompts will direct you to press 1 for online support for Lightning, 2 for agents for individual booking, or 3 for agents for group booking requests and support.  

CTP email changes

CTP has updated its email addresses to make them more consistent and easier for U-M travelers and arrangers to remember: 

Contact Us

Finance Customer Care

Phone: (734) 764-8212, prompt 2
Fax: (734) 615-6235


Customer service is available from 8 a.m. to 5 p.m. Monday-Friday.


Procurement Services
7071 Wolverine Tower
3003 South State Street
Ann Arbor, MI 48109-1282
By appointment only