Lab Logistics
Categories: Mail and Package Delivery, Office Services, Equipment and Supplies
Contract Type: University Contract
This is a University-Wide Agreement for same-day courier services.
Lab Logistics is a university-wide supplier that provides all aspects of same-day courier services, including but not limited to scheduled, on-demand, and STAT services for all campus and Michigan Medicine departments throughout the states of Michigan, Ohio, and Indiana. Services and customer support are available 24 hours a day / 7 days a week. For more information on supplier capabilities, please visit the Courier Services Capability Matrix.
Ordering
- ShortCode
Order online at www.lablogistics.com > ‘Account Login’
Dedicated Dispatch Phone: 231-202-2885
Email: [email protected]
First point of contact should be to dispatch. The dedicated phone line for UMICH is (231) 202-2885. If you can’t get through for some reason, Lab Logistics’ national dispatch line is 855-522-5644. Simply let them know you are calling for UMICH account 7792 and they will either assist or direct you to the correct dispatcher.
Primary management contacts:
Amy Coderre
On Site Manager
[email protected]
734-545-5192
Kyle Roush
On-Site PM Manager
[email protected]
734-625-7309
Need help creating an on-demand order? Click here for the online training manual
Don’t have an account? Click here for account creation instructions
To set up a new scheduled route or to make changes to an existing route, contact Lab Logistics.
Click here for the Rapid Ship portal training video
Click here for video transcript
Click here for a list of Rapid Ship portal training Q&A
Additional Information
- Barcoding available for on-demand orders through supplier’s ordering portal
- Electronic Proof of Delivery signature capture available upon request
- Temperature monitored services
- Cross-docking services available
- Provides cash handling services up to $25,000
- Accepts ShortCodes
Customer Service Issue Reporting to Procurement Services (Non-Urgent Issues ONLY) – Reporting Form
University employees are to use this form to report non-urgent customer service concerns with Lab Logistics to Procurement Services. The goal of this form is to record customer-related concerns about Lab Logistics so Procurement Services can discuss recurring service issues with the supplier.
Important:
- This form should only be used for non-urgent concerns (e.g., attire issues, driver behavior, route time deviation, etc.) that might not be recorded elsewhere.
- It should not be used for major/urgent issues (e.g., immediate impact on a patient, liquidated damages, monetary/pricing concerns, etc.). It’s not a real-time reporting mechanism and your submission may not be reviewed immediately by Procurement Services.
- If your concern requires prompt resolution, please continue to contact Lab Logistics directly.
Supplier Contacts:
Dedicated Dispatch Phone: 231-202-2885
Email: [email protected]