Southwest Airlines

The university has a contract with Southwest Airlines for business travel. Negotiated discounts are only available when booking airfare reservations through the university’s designated travel agency, CTP, using the online U-M Travel Booking Tool or via agent assistance.

See the “Additional Information” tab for perks available for U-M travelers under the Southwest Airlnes contract.

Refer to SPG 507.10-1 Travel and Business Hosting Expense Policy for guidance on booking travel for U-M business.

Airfare reservations can be made through the U-M online Travel Booking Tool, Lightning, or via agent assistance.

The U-M Travel Portal and Lightning can also be reached through Wolverine Access from the “Travel Booking” tile.

CTP Agent Assistance

Phone: (877) 804-3688 or (402) 252-4404 if calling internationally


In addition to negotiated discounts on applicable fare classes, Southwest Airlines offers the university the following perks. To access these perks, the reservation must be booked with the university’s designated travel agency, CTP, online or with an agent.


No baggage fees for the first two checked bags. Fees apply if a bag exceeds 50 pounds or 62 inches (L+W+H).

No Change Fees

In the event a trip is canceled, Southwest Airlines does not charge cancellation or change fees.

Rapid Rewards for Business Travelers

The Rapid Rewards program offers unlimited rewards seats, no blackout dates, no seat restrictions, and your points never expire! As a Rapid Rewards Member, you earn points by flying or spending with Southwest Airlines’ partners and can use them how and when you want. To learn more, go to

Supplier Details:

Contract Type:
University Contract

Procurement Contacts:

General Goods & Services Team: