New Xerox portal, Managed Print Services Program launched

Mar 12, 2026 | News

As of March 9, new Xerox device orders should be made through a hyperlink on the Xerox supplier page, on the Procurement website. This process replaces the previous form-based ordering process. Billing will continue via shortcode.

This is part of a new UM-wide contract with the Xerox Managed Print Services Program, which operates on a “Device with Services” model, meaning that installation, repair, and supplies (excluding paper) are included. This program requires a five-year commitment and includes a monthly base service rate and a cost per impression. The Xerox Managed Print Services Program covers all equipment costs, parts, labor, and all supplies (excluding paper). This change will not impact Xerox machines currently in use. 

Note: Michigan Medicine users must have an approved request from HITS, before the order will be processed. To begin the request, customers can go to Hardware Ordering in the HITS portal and select one of three Xerox VersaLinks (level-2 password required). Customers at UM-Ann Arbor, UM-Dearborn, and UM-Flint can go directly to the portal. 

For budget administrators

Managed copier program activity has historically fallen under its associated account code 615330, source use group internal and external services. With the change of the program’s ordering and PO billing process, the GL account code for Xerox activity will now fall under expense account 614510, source use group supplies.

For more information and instructions for ordering, please visit the Xerox supplier page

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