Xerox Corporation
Xerox is now available to provide services to all Ann Arbor academic and administrative units, Dearborn and Flint campus units and including all Michigan Medicine units.
To schedule a consultation with Xerox to assess your print needs, order a new device or to replace an existing device, please call or email our Xerox Client Manager:
Linda Bruhn
linda.bruhn@xerox.com
Please visit the Xerox Green World Alliance page for additional information on toner returns, printing a return label, recycling your toner, scheduling toner pickup and ordering boxes.
*To order supplies or service on your Xerox MFD, contact the Xerox HelpDesk at (855) 249-4213, available 24/7 to assist.
Please have the following information available when calling the Xerox HelpDesk:
- Xerox Serial Number or Asset Tag Number (These numbers are available on the Xerox label on the front, or top of your MFD) *Helpful hint – take a picture of this label with your phone
- Contact information of the person calling
- Request service or supplies for your Xerox MFD on the service and supplies tab
- Request a move, change, removal of your Xerox MFDs or request an additional device.Refer to the Move, Add, Change and Dispose (MACD) tab
- Review information about the multi-function devices (MFDs) available from Xerox on the Technology tab
XEROX SERVICE AND SUPPORT
Equipment Request Form (MACD): To Move, Add, Change or Delete a Xerox device within your deparment.
MACD Request Form Instructions
NOTE: Links below are also available on the Xerox Services Portal under the Training and IT Solutions tabs.
Training Documents for MFD’s specific to the University of Michigan:
78xx Leave Behind (all other locations)
78xx Leave Behind (Campus – MiWorkspace – ITS)
78xx Leave Behind (Michigan Medicine – HITS)
5755 Leave Behind (all other locations)
5755 Leave Behind (Campus – MiWorkspace – ITS)
5755 Leave Behind (Michigan Medicine – HITS)
B80xx Leave Behind (all other locations)
B80xx Leave Behind (Campus – MiWorkspace – ITS)
B80xx Leave Behind (Michigan Medicine – HITS)
C80xx Leave Behind (all other locations)
C80xx Leave Behind (Campus – MiWorkspace – ITS)
C80xx Leave Behind (Michigan Medicine – HITS)
C405 Leave Behind (all other locations)
C405 Leave Behind (Campus – MiWorkspace – ITS)
C405 Leave Behind (Michigan Medicine – HITS)
Training Documents for the Brainshark 88000 specific to MI Medicine:
Xerox Altalink B8000 MI Medicine
Xerox Altalink C8000 Family UM MI MED
Support Documents:
AltaLink – A New Way to Print Color
Driver Settings – Color Image Quality (PostScript)
Enable Edit Local Address Book at Device
Supplier Details:
Contract Type:
University Contract
Supplier Contacts:
To schedule a consultation with Xerox to assess your print needs, order a new device or to replace an existing device, please call or email our Xerox Senior Client Manager:
Linda Bruhn
linda.bruhn@xerox.com
For questions regarding pending Xerox implementations, please contact the Xerox Implementation Team via email or phone:
xeroxrequest@umich.edu
For technical questions on your Xerox device, please contact our Xerox DocuCare Associate:
Terrence Delaney
Docu Care Associate
Xerox Corporation
Phone: (248) 379-8164
Terrence.Delaney@xerox.com
For billing questions, service calls and post Xerox installation issues, please contact our Xerox Account Operations Manager:
Brandon Corbin
Service Delivery Manager, Americas Operations
Phone: (312) 292-1872
brandon.corbin@xerox.com
Procurement Contacts: