Xerox Corporation

Xerox is a strategic supplier for use with multi-function copiers & printers. This agreement with Xerox provides printing, copying, and scanning as a service with no time commitments on hardware, and pricing based strictly on your actual usage. All services provided by Xerox, including needs assessments, installation, maintenance service, toner, staples, and toner recycling are included in the cost-per-page price of 1.65 cents for black and white images and 5.9 cents for color images.

For general questions about Xerox MFDs and the installation process, or to schedule a Xerox assessment of your unit’s print needs, order a new device, or replace an existing device, please email MyNewXerox@umich.edu. Your message will reach the Xerox representatives who will recommend the right new Xerox MFD model and place your order with the Xerox Implementation Team. If you have questions about a scheduled Xerox, or a recent Xerox installation, or have a need for general assistance, please e-mail MyNewXerox@umich.edu.

Xerox Purchase Program

Xerox network printers and multi-functions are now available for purchase for low volume offices (under 1000 pages per month), units in off-site leased locations, limited number of users, or where a device is still otherwise deemed a necessity. No home delivery is allowed for this program. Access this program through the Xerox icon in the Office Supplies/Computer category within M-Marketsite. This is a convenient, forms-based purchase direct from Xerox, you will have ownership of the equipment, but the supplies and services are covered under our current Xerox program contract.

The Purchase Program includes the following:

• One time purchase price – you will own the equipment
• Monthly cost per page billed to your short code for service and supplies

A4 Purchase Program Overview

For Service and Supplies on your Xerox Device Xerox Purchase Program Process 

To place a request for service or order supplies for your Xerox MFD, please contact the Xerox Help Desk at (855) 249-4213 or login through the Xerox Services Portal to open a ticket. When calling for service, Xerox will remind you to inform you IT Help Desk that a service technician will be on-site to service your device.

To Review your Xerox Device Billing History and Most Recent Service Call

To Schedule Removal of a Konica Minolta Device
To request your Konica device be removed, please fill out the UM Return of Konica Equipment form and follow the instructions below.

Instructions:

• Once you have a confirmed install date from Xerox, complete and submit this document to Konica, with a removal of at least 3 days after the install date.
• Use comments if special access is required to remove the Konica equipment (card access, secure area).
• Add your unit name to the filename where indicated before saving the file.
• Attach this as an Excel file, not a .pdf and email to  UofM@kmbs.konicaminolta.com.

Xerox Recycling – Ways to Reduce, Reuse, Recycle your Xerox Products

If you have not logged into the Xerox Services Portal previously, you can self-register by filling in your name, user name and umich.edu email address.

Please be sure to visit the Xerox Services Portal. There is a “Training” tab with links to self-guided training presentations for each of the Xerox MFD models and focused how-to documents for users of the Xerox MFDs. In addition, for IT support personnel, there is an “IT Solutions” tab with links to technical bulletins, the latest Xerox drivers, and other useful information.

Once in the portal, click on the Additional Information Tab, for links to Xerox MFD device support for:

• Devices specific to University of Michigan
• Support Documents