Procure-to-Pay Enhancements
The Procure-to-Pay Enhancement project is a collaborative effort that will result in a range of improvements across the technologies that support university purchasing activities. These enhancements aim to streamline procurement processes, boost efficiency, enhance the customer experience and prepare the Procurement system for the upcoming ERP changes.
Achieving such an outcome will mark a significant milestone toward becoming a Next in Class Procurement Services team, not just for U-M but among all higher education institutions. Procurement Service is excited to be working with Michigan Medicine, Shared Services Center, and Information Technology Services to envision and work toward a better procure-to-pay experience throughout the university.
A significant portion of the project will be dedicated to:
- Leveraging new technology to optimize procurement processes
- Eliminating duplicative and inefficient technologies
- Enhancing system connectivity and data sharing through direct integrations
- Streamlining backend processes that impact the end user experience
Project Initiatives
Each of the following customer-facing initiatives were identified as areas of opportunity within the Procure-to-Pay (P2P) optimization efforts. Click on the down arrow to see up-to-date information and status updates about each improvement.
Marketsite+ (Ongoing)
Updated in 2024, Marketsite+ received an updated look and feel as well as a branding update. During this series of improvements, new university-wide agreements were made and catalogs were added (Amazon, eShipGlobal), and the Contract and Sourcing request forms were moved to inside the platform (replacing the TDx form). These improvements enhanced data security, improved analytics and helped moved the procurement operations to a full-suite operation.
Updates will continue between now and the fall of 2027. Stay tuned!
Guided Buying (Fall, 2026)
We aim to create a Guided Buying experience that will help you every step of the way – from onboarding into a new Procurement-related role through purchasing and procurement tasks along the way. Through the use of in-app tools and additional supporting resources, our goal is to support your shopping experience from start to finish.
Restaurants to PCard (January 1, 2027)
Starting July 1, 2026, the university will discontinue shortcode ordering with restaurants that have a university-wide contract to provide dine-in, carry-out, and drop-off services in the Ann Arbor area. This effort is to improve financial security measures and to work towards the eventual retirement of shortcode use at U-M. See the Restaurant Payment Transition Resources webpage for further details.
Student Reimbursement (Summer, 2027)
We will be exploring a new way to reimburse students when they’re in need of a reimbursement. Our goal is to improve the turnaround time so that students can get paid quicker and so that reporting can be done more efficiently.
PeoplePay and Guest Reimbursement (Fall, 2027)
We will explore a quick-pay option that will encompass all single-pay payments including the PeoplePay and Student & Guest Reimbursement processes as well as other single-pay instances. Through this improvement, individuals and those receiving a one-time payment can avoid a cumbersome supplier onboarding process.
Enhanced Procurement Customer Support (Fall, 2027)
Our goal is to introduce a dedicated procurement customer service team to help with complicated procurement-related tasks. The team will aim to provide policy guidance to help you understand what would best fit your need as well as help you resolve issues quickly, and ensure a smoother, more consistent experience.
ePro in Marketsite+ (Fall, 2027)
Moving all purchasing activity into Jaggaer will create a “full-suite” experience within Marketsite+. By doing so, purchasing becomes simpler and faster. You’ll be able to shop from supplier catalogs, submit requests, and track approvals all in one place—no more juggling multiple systems or re-entering information.
This change will make it easier to get what you need, reduces delays, and helps ensure purchases are handled smoothly from start to finish.
Announcements & Milestones
- May, 2026 – Customer socialization of concepts begin
- February, 2026 – Procurement working towards a contract with a supplier who will manage quick-pay/one-time payments
- January, 2026 – Discovery and partner collaboration with the SSC begins. Will continue through summer, 2026
- September, 2025 – P2P Phase 2 kick-off, defining scope begins
- May, 2025 – Updates to Procurement shopping resources to be released and announced
- April, 2025 – Project planning is underway; finalization of scope is expected
- March, 2025 – Procure-to-Pay (P2P) Change Champion Network formed to incorporate customer feedback into enhancement ideas
- November, 2024 – Marketsite+ improvements launched