Procurement Optimization

Chrome River Expense Reporting

The University of Michigan will be upgrading its expense reporting system to a new software solution called Chrome River, with a target go-live date of August 1, 2024. The current expense management system, Concur, will be retired on September 30, 2024. 

Why are we changing expense reporting systems?

This initiative is a direct response to campus and partner feedback, desiring a system with:

  • Better functionality, service, and user experience
  • Streamlined integration with new travel partner (Collegiate Travel Planners)
  • More sophisticated reporting

In partnership with the Shared Services Center, Information & Technology Services, and collaborators across campus and Michigan Medicine, this initiative aims to provide a “Next in Class” expense reporting experience for all users. 

Become a Change Champion for Chrome River!

We are seeking enthusiastic and motivated individuals across the university to become Change Champions. This role is pivotal in fostering a positive reception, driving user adoption, and ultimately ensuring the long-term success of the new system. 

Learn more and volunteer to be a Change Champion!

Contact Us

Questions and Suggestions

Procurement Optimization Program feedback form

Announcements

  • Get a sneak peek at Chrome River (U-M’s new expense reporting system) – Read more here
  • U-M’s expense reporting software to be upgraded this summer – Read more here

Project Milestones for April

  • Continuing internal testing of configured system
  • Promoting Sneak Peek video to campus
  • Developing updated Data Warehouse design to support future expense reporting needs
  • Kicking off user testing in mid-late April

FAQ

Will I still have access to old Concur reports and data after the transition to Chrome River?

You will continue to have access to Concur to download pdfs of old reports until September 30, 2024 (a 60-day overlap with Chrome River). After that, report data will continue to be available via the Data Warehouse/Business Objects. For those areas that need to access more detailed documentation, the project team is working with Concur to ensure that historical reports and accompanying receipts/imaging are available. We are not yet sure how they will be accessed (whether directly by a user, or through a request process) but are developing that process as we learn more from Concur. As we solidify that process, we will ensure that there are work instructions available to guide any users who need historical documentation.

Why did U-M choose Chrome River?

During the RFP process, Chrome River was the top pick by a diverse group of campus, Shared Services Center, and Procurement Services representatives. Key factors for the decision included:
  • High customer satisfaction with existing BIG10 customers
  • Improved user experience
  • Chrome River's responsiveness to customer feedback and direction with software roadmap
  • Efficiency gains for campus and SSC users, including existing integration with CTP (travel program), a mature OCR reader, robust API capabilities, and a super delegate role providing full visibility and access to SSC.

I submit my expense reports to the SSC, what’s changing for me?

  • All expenses will be submitted to the SSC using the new eForm. The required information will be the same. The addition of the eForm will provide a streamlined process that ensures all the needed information is collected to ensure timely and accurate processing.
  • If you approve expense reports as part of your role, you will be required to take the Chrome River Approver Training before approving expense reports in Chrome River. This training will be accessible via MyLinc and the certification will be good for 3 years before a refresher training is required.

What training will be required?

If you approve expense reports as part of your role, you will be required to take the Chrome River Approver Training before approving expense reports in Chrome River. This training will be accessible via MyLinc and the certification will be good for 3 years before a refresher training is required.
See all Chrome River Expense Management FAQ