Dear Colleague,
As we approach the August 1 transition from Concur to our new expense reporting system, Chrome River, we want to thank you for your ongoing support. We recognize the impact such a significant shift can have on our day-to-day operations and assure you that we’re taking steps to make this transition as smooth as possible for the U-M community.
We expect a high volume of reports as we approach our transition deadlines, which may lead to some processing delays. We want to emphasize these delays are not reflective of any issues with the functionality or capability of Chrome River. They are simply a consequence of the temporary increase in workload as we move closer to our transition date. Our teams are more than ready to handle this increase and we’re putting additional measures in place to manage it, including hiring temporary employees and completing a number of internal training sessions.
We recognize that meeting the usual policy deadlines is likely to be more challenging during this time and are committed to proceeding with flexibility, taking into full account the challenges of simultaneously sunsetting Concur and onboarding Chrome River.
Please review the critical dates and proactive steps listed below. Being mindful of these dates and following the detailed steps will help minimize any inconvenience in your unit and go a long way in ensuring a smooth transition to Chrome River. We also urge you to be diligent in reconciling any transactions and submitting any pending reports as early as possible before the blackout dates kick in.
Critical dates and proactive steps
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Review your default approver and delegates (if applicable) and make any necessary changes within Concur by July 12, 2024.
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Make note of important blackout, cutoff, and transition dates for Concur and Chrome River.
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Register and attend the training sessions appropriate for your user role.
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Address any pending transactions in Concur prior to the stipulated cutoff dates. To review any outstanding transactions, log in to your Concur profile or visit this Tableau report.
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Explore the Procurement Services TeamDynamix Knowledge Base for Chrome River job aids and support materials.
For more information about Chrome River or to contact us, please visit the project webpage, which includes a variety of helpful resources such as important dates, an FAQ, benefits of the new system, and more.
Thank you again for your support. It’s been invaluable and has helped set the foundation for the successful implementation of Chrome River—a more efficient and effective expense management system for the U-M community.
With best regards and appreciation for your support,
Tally Thrasher, C.P.M.
Assistant Vice President and Chief Procurement Officer
Procurement Services
Pam Gabel
Assistant Vice President
Shared Services Center