Emergency purchase procedures during U-M network outage

Aug 28, 2023 | News

UPDATE 8/30/23 10:30 am: Procurement Services systems are beginning to come back online

As ITS continues to work to resolve the U-M network outage issue, Procurement Services systems are beginning to come back online. Users should use normal procedures for all Procurement Services systems but expect some system slowness.

Please contact us for any questions or additional assistance.



UPDATE 8/28/23 2 pm: Emergency purchase procedures during U-M network outage

As a result of the U-M network outage that began on Sunday 8/27/23, several Procurement Services systems that rely on single sign-on are currently inaccessible, including M-Marketsite and MPathways eProcurement. ITS is working on resolving the issue and once U-M network communication is restored, these systems should be available.

Travel and expense activity

If you have internet access, you can book travel through Lightning via the Travel Booking tile on Wolverine Access. You can continue to contact CTP at 877-804-3688 (international 402-252-4404) or by email at umichigan@ctptravelservices.com for additional booking support.

With internet access, you can also access Concur expense functionality. Go to Concursolutions.com, enter your full umich email address, click ‘Next’ and then click ‘Sign in with SSO.’ Please note that all expense payments are not currently being processed.

For Ann Arbor,  Dearborn, Flint, and Michigan Medicine campuses

Excluding medical devices*, current ordering processes remain in effect with U-M business units or university-contracted suppliers that accept shortcodes. For emergency purchases with suppliers that do not accept shortcodes, please use a PCard. Please note that $5,000 is the standard credit limit on PCards, unless an increase was previously requested. 

For information on your current credit limit and how much is remaining, please contact JP Morgan Chase Customer Service at 800-316-6056. You can request a temporary PCard credit limit increase to accommodate your purchases or contact Procurement Services for additional assistance making emergent purchases.

*Michigan Medicine medical device orders

Please follow your department down-time procedures and work closely with your supply staff at each location.

ITS will continue to provide updates as they become available.

Please share with others in your department who may be impacted. Please contact us for any questions or additional assistance.

Contact Us

Finance Customer Care

Phone: (734) 764-8212, prompt 2
Fax: (734) 615-6235


Customer service is available from 8 a.m. to 5 p.m. Monday-Friday.


Procurement Services
7071 Wolverine Tower
3003 South State Street
Ann Arbor, MI 48109-1282
By appointment only

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