During the RFP process, Chrome River was the top pick by a diverse group of campus, Shared Services Center, and Procurement Services representatives. Key factors for the decision included:
- High customer satisfaction with existing BIG10 customers
- Improved user experience
- Chrome River’s responsiveness to customer feedback and direction with software roadmap
- Efficiency gains for campus and SSC users, including existing integration with CTP (travel program), a mature OCR reader, robust API capabilities, and a super delegate role providing full visibility and access to SSC.