Iron Mountain (Document Storage and Shredding)

This is a strategic contract for electronic and physical record management and off-site data protection services, including:

  • Transportation and secure storage and indexing of physical records, media and images.
  • Document, media and data destruction, including off-site shredding.

This supplier is a supporter of sustainability, something that U-M values. Please see the following Iron Mountain initiatives:

Customers with established accounts can contact Iron Mountain Customer Service
at (800) 327-8345 or by email at order@ironmountain.com

To establish a new account:

  1. Contact Tamany Swackhamer directly (See SUPPLIER CONTACT below).
  2. Identify yourself as a University of Michigan unit.
  3. Request that your unit’s bill-to shortcode is at the beginning of your unit’s (customer) name, followed by a comma, then the unit name.
    a. Example: “123456, Procurement Services”.
  4. Provide your ShortCode to be charged. This will be used as the Iron Mountain “Department Number” (do NOT provide your actual unit ID).
  5. Provide the university’s Primary Account Number:
  • For storage service use account number ID = UMICH
  • For shredding service use account number ID = 7364X
  • For data protection service accounts are unique and will be determined by Iron Mountain.

Shipping and Handling charges may apply, depending on items and shipping method (i.e. ground, next day, etc).

Document Storage

  • Records available, 24 hours, 7 days a week
  • Secure records storage and management for paper records, electronic images, healthcare records, film and sound assets
  • On-line ordering of records and reports through Iron Mountain connect
  • Inventory and activity reports available
  • Certificates of destruction
  • Line item billing is provided through the monthly statement of activity

Shredding

  • Destruction & shredding may include one-time purges or scheduled destruction of paper record, computer hard-drives and media
  • Supplier will provide all security bins, labor, vehicles and other equipment & supplies necessary to perform these services
  • Supplier commits to shredding material within 72 hours of arriving at the shred plant
  • Call Supplier for security bins sizes and prices

Supplier Details:

Contract Type:
University Contract

Supplier Contacts:

For general questions contact:

Customer Service:
askcustomerservice@ironmountain.com

Tamany Swackhamer

Customer Success Manager

Phone: (484) 650-4617

E-Mail: tamany.swackhamer@ironmountain.com

Ryan Rahe

Senior Business Development Executive

Mobile: (317) 650-0845

E-Mail: ryan.rahe@ironmountain.com

Ordering information for existing accounts:

order@ironmountain.com

Billing questions:

Tamany Swackhamer

Customer Success Manager

Phone: (484) 650-4617

E-Mail: tamany.swackhamer@ironmountain.com

To check an order status:
Orders can be tracked through the online catalogue or by calling 800-942-8214

Procurement Contacts:

General Goods & Services Team Procurement.generalgoodsandservices@umich.edu