PCard Security

Contact JPMorgan Chase
Customer Service

  • (800) 270-7760 (within the US or Canada)
  • (847) 488-3748 (outside the US) 

Keeping the card secure

The PCard should be treated with the same security as your personal credit cards.

  • You are responsible for your own PCard and others are not authorized to use it.
  • Keep it with you; do not lock it in a desk or file cabinet.
  • Do not write any portion of the PCard number down or share the number with others.
  • Do not give the PCard number to a merchant to “keep on file.”
  • Sending copies of your PCard to suppliers is discouraged. This practice opens a greater window of opportunity for fraudulent activity and should be avoided.

Lost or Stolen Cards

Call JPMorgan Chase Customer Service immediately if you discover your PCard is lost or stolen. 

Fraudulent Charges and Disputing Charges

It is very important that you review PCard charges frequently in Concur to ensure there are no fraudulent charges on the account. If unauthorized charges appear, or you are unable to verify the nature or amount of a charge, you should dispute the charge by contacting JPMorgan Chase Customer Service within 60 days of the transaction date.

JPMorgan Chase will close your current account and send a replacement card to your billing address. You should also alert the U-M PCard team using the Submit a PCard Question eForm. Mark the transaction as “Fraudulent PCard Transaction” in Concur.

Cardholder Fraud Alerts

Cardholder fraud alerts are one of the easiest and fastest ways to confirm fraudulent use of a cardholder’s account. Once a cardholder registers to receive cardholder alerts, an alert will be sent when suspicious transactions are identified on their account and a hold will be placed on the card.

Cardholders can sign up to receive email and/or mobile SMS alerts, which will be sent 24 hours a day, seven days a week. You can go to the JPMorgan Chase Commercial Card Portal at any time to delete or add alerts to your account. Additionally, you can opt out of text alerts by replying ‘STOP’ to an alert. Delegates are not able to register a cardholder for alerts.

The cardholder will be directed to reply to the alert and verify if the transaction is valid. If the cardholder responds that the transaction is valid, the hold placed on the account will be removed, and the PCard will be available for use. If the cardholder responds that it is fraud, the hold placed on the account will remain, and the cardholder will be directed to contact JPMorgan Chase Customer Service by calling the number on the back of their PCard.

If fraud is confirmed, the current PCard account will be blocked and a new PCard will be issued. Any transactions marked as fraud will initiate a case to JPMorgan Chase’s Fraud Recovery Team. If you are traveling and your card is blocked, please contact JP Morgan Chase Customer Service at the number on the back of your card for assistance. 

JPMorgan Chase will never require you to send account or personal information by text or email. If you have concerns about the authenticity of any alert, please contact JPMorgan Chase Customer Service at the number on the back of your card.