Topic: Chrome River Expense

Will I still have access to old Concur reports and data after the transition to Chrome River?

You will continue to have access to Concur to download pdfs of old reports until September 30, 2024 (a 60-day overlap with Chrome River). After that, report data will continue to be available via the Data Warehouse/Business Objects. For those areas that need to access more detailed documentation, the project team is working with Concur to ensure that historical reports and accompanying receipts/imaging are available. We are not yet sure how they will be accessed (whether directly by a user, or through a request process) but are developing that process as we learn more from Concur. As we solidify that process, we will ensure that there are work instructions available to guide any users who need historical documentation.

Why did U-M choose Chrome River?

During the RFP process, Chrome River was the top pick by a diverse group of campus, Shared Services Center, and Procurement Services representatives. Key factors for the decision included:
  • High customer satisfaction with existing BIG10 customers
  • Improved user experience
  • Chrome River's responsiveness to customer feedback and direction with software roadmap
  • Efficiency gains for campus and SSC users, including existing integration with CTP (travel program), a mature OCR reader, robust API capabilities, and a super delegate role providing full visibility and access to SSC.

I submit my expense reports to the SSC, what’s changing for me?

  • All expenses will be submitted to the SSC using the new eForm. The required information will be the same. The addition of the eForm will provide a streamlined process that ensures all the needed information is collected to ensure timely and accurate processing.
  • If you approve expense reports as part of your role, you will be required to take the Chrome River Approver Training before approving expense reports in Chrome River. This training will be accessible via MyLinc and the certification will be good for 3 years before a refresher training is required.

What training will be required?

If you approve expense reports as part of your role, you will be required to take the Chrome River Approver Training before approving expense reports in Chrome River. This training will be accessible via MyLinc and the certification will be good for 3 years before a refresher training is required.

When are we transitioning to Chrome River?

The Chrome River system will go live on August 1, 2024

What training will be available?

  • Detailed, step-by-step instructions for tasks you can complete in Chrome River
  • Chrome River Approver Training e-Learning
  • Office Hours/Q&A with Procurement